Shipping policy

Thank you for shopping with us. Please review our shipping policy below before placing your order.

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays). Orders placed after 2 pm EST on Fridays will be processed the next business day. Processing time allows for careful decanting, labeling, and secure packaging of your fragrance.

During periods of high order volume or holidays, processing times may be slightly extended.

Shipping Method

All orders are shipped via USPS with tracking provided once your order has shipped. 

Domestic Shipping

We currently ship within the contiguous United States (CONUS) only. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or international destinations. 

Delivery times vary based on location, weather, carrier operations, and other factors outside of our control. Delivery dates provided by USPS are estimates and are not guaranteed.

Fragrance Shipping Notice

Perfumes are classified as flammable liquids and are shipped in accordance with USPS regulations. Fragrance products may be required to travel via ground transportation, which can result in longer transit times.

Shipping Delays

Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

Scented Softly is not responsible for carrier delays, weather-related delays, routing issues, or other transit disruptions that occur after shipment.

Refunds or replacements will not be issued solely due to shipping delays.

Lost or Stolen Packages

A package is not considered lost until the carrier determines it to be lost.

If your tracking has not updated for an extended period, please contact us so we can assist with opening a carrier inquiry when appropriate.

Orders that are still moving through the carrier network, even if delayed, are not considered lost.

Scented Softly is not responsible for packages marked as delivered by the carrier but subsequently lost, stolen, misplaced, or sent to an incorrect location by the carrier.

Customers are encouraged to verify delivery addresses and ensure a secure delivery location before placing an order.

If you believe your package is missing or lost in transit, please contact the shipping carrier directly using your tracking information.

Incorrect Shipping Information

Orders returned due to incorrect or incomplete shipping information provided by the customer may require additional postage to be reshipped.

Address Changes & Cancellations

Orders cannot be canceled or modified once they have been processed. Please double-check your shipping details before submitting your order.

By placing an order, you agree to this shipping policy.