Refund policy

All Sales Final

Due to the nature of fragrance products and for hygiene and safety reasons, all sales are final.

We do not accept returns, exchanges, or refunds on perfume decants, samples, or full-size fragrances once an order has been shipped. This includes situations where a scent does not meet personal preference or expectations.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please get in touch with us at hello@scentedsoftly.com within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the issue (including packaging and product)

If the issue is verified, Scented Softly may, at our discretion, provide a replacement, store credit, or other resolution deemed appropriate.

Failure to report an issue within 48 hours may result in denial of the claim. 

Shipping Delays

Once the shipping carrier has accepted an order, transit times are outside of our control.

Refunds or replacements will not be issued for:

  • Carrier delays
  • Weather-related delays
  • Routing errors
  • Tracking delays
  • Packages that remain in transit

Orders are not considered lost unless confirmed lost by the shipping carrier.

Lost or Stolen Packages

Scented Softly is not responsible for packages marked as delivered by the carrier.

We are not responsible for packages that are:

  • Lost after delivery
  • Stolen after delivery
  • Delivered to an unsecured location selected by the customer

Customers are responsible for providing an accurate shipping address at checkout.

Returned Packages

Orders returned due to an incorrect, incomplete, or undeliverable address provided by the customer may be reshipped at the customer's expense.

Original shipping charges are non-refundable.

Order Cancellations

Orders cannot be canceled or modified once they have been processed.

Chargebacks & Fraudulent Claims

Scented Softly reserves the right to dispute chargebacks and payment disputes by providing order records, tracking information, delivery confirmation, customer communications, and other supporting documentation.

Agreement

By placing an order, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.